Economic Review: Journal of Economics and Business

IMPLICATIONS OF MEDICAL BASED RECORDS ON HEALTHCARE DELIVERY IN BAMENDA HEALTH DISTRICT, CAMEROON

2025-07-15T10:13:15+00:00

This study has as objectives: to examine the effect of well-preserved medical based records on healthcare service delivery, to verify the heterogeneity effect of medical based records on healthcare service delivery by the type of medical record, and to determine the challenges associated with the keeping of medical records in Bamenda Health District, Cameroon. The marginal effect estimate of the probit model is used to estimate the result, while primary data was collected among 267 health personnel. The result shows that well-preserved medical based records strongly correlate with quality healthcare service delivery, and it is a paper-electronic based phenomenon. The challenges faced in the process of keeping medical records are: shortage of filing space, misfiling and missing files, damage to records, incompetent/unskilled staff, shortage of staff, lack of support for resources, and insufficient budget. The study suggests that: (1) decision makers should valorize the keeping of medical records as it enhances quality healthcare service delivery; (2) the health sector should include record keeping in the training curriculum of personnel and (3) more awareness should be made regarding record keeping by the actors. All these are good steps toward better health service.

THE IMPACT OF LEARNING ORGANIZATION PRINCIPLES IN ENHANCING ORGANIZATIONAL PERFORMANCE AND QUALITY

2025-07-15T10:20:36+00:00

This study investigates the impact of learning organization principles on the performance and quality of business operations within organizations in Bosnia and Herzegovina. The research aims to identify key principles of learning organizations that significantly influence perceived business performance and quality of organizational operations, and to evaluate the extent to which organizations in Bosnia and Herzegovina can be considered learning organizations. A quantitative research approach was employed, utilizing a survey method to collect data from 154 employees who are representatives of Bosnian and Herzegovinian companies across various industries. The survey, distributed via Google Forms, measured six dimensions of learning organizations—systems thinking, shared vision, team learning and collaboration, leadership and employee empowerment, organizational culture, and learning environment—alongside four dimensions of business performance and quality—financial performance, internal processes, customer service, and learning, growth, and innovation. Descriptive statistics and regression analysis were used to analyze the data. The results revealed that shared vision, leadership and empowerment, organizational culture, and learning environment significantly and positively influence business performance and quality. However, systems thinking and team collaboration did not show statistically significant effects. The findings suggest that fostering a shared vision, empowering leadership, a supportive organizational culture, and a conducive learning environment are critical for enhancing organizational performance and quality. These insights provide valuable implications for organizations aiming to adopt learning organization principles to improve their business outcomes.

INVESTOR ATTENTION TO ESG AND THE UNDERPERFORMANCE OF HIGH-ESG STOCKS

2025-07-15T10:32:58+00:00

This paper examines how investor attention affects the relationship between environmental, social, and governance (ESG) scores and stock returns. ESG performance is measured using Refinitiv’s combined ESG scores, and return differences between high- and low-ESG portfolios are analyzed. Google Trends data are also used to assess the role of investor attention. It is found that low-ESG stocks exhibit higher return volatility and market beta, resulting in higher returns compared to high-ESG stocks. The performance gap between high- and low-ESG stocks becomes more pronounced following significant events such as the Global Financial Crisis and the COVID-19 pandemic. Increased investor attention to ESG further magnifies the underperformance of high-ESG firms. Additionally, it is demonstrated that the pandemic drew investor attention to ESG, contributing substantially to return differences. Specifically, the return difference between the highest- and lowest-ESG portfolios increases by 6.25 percentage points for every 1% increase in abnormal investor attention following the onset of the pandemic. This study contributes to the literature by emphasizing the role of investor attention in the relationship between ESG scores and stock returns.

CUSTOMER ORIENTATION, VALUE CREATION AND ECONOMIC SUSTAINABILITY OF FAST MOVING CONSUMER GOODS’ FIRMS IN LAGOS STATE, NIGERIA

2025-07-15T10:41:33+00:00

The importance of customer orientation and value creation on economic sustainability is well established in the literature. However, studies on customer orientation and value creation majorly focused on performance of Smal and Medium Enterprises (SMEs) and the banking sector. Instead, this study focused on Fast Moving Consumer Goods (FMCG) Firms and employed a survey research design through the use of a structured questionnaire as an instrument of data collection. Two hundred and fifteen (215) sales and marketing staff among FMCG firms in Lagos State, Nigeria constituted the sample size using purposive sampling technique. The empirical results revealed that: customer orientation and value creation individually and jointly have positive and significant effect on the economic sustainability among FMCG firms in Lagos State, Nigeria. The study concluded that customer orientation and value creation exert strong influence on economic sustainability of FMCG firms in Lagos State, Nigeria. It is recommended that FMCG firms in Lagos State should cultivate a strong relationship with their customers by prioritizing their requirements (needs) and desires. The study also recommended the need for persistence in creating customer value to foster long term relationships. and achieve competitive advantage as well as improve their economic sustainability.

IS THE CARBON TAX A HARMFUL TAX? EVIDENCE FROM INDONESIA

2025-07-15T19:55:14+00:00

The uncertainty about the timing of the implementation of carbon tax regulations has drawn significant public attention. Does this attention represent public support? This research attempts to explore the public perspective on the government’s delay in implementing carbon tax. This study involves key societal stakeholders relatively closely connected to the carbon tax issue, including tax authorities, tax advisors, academics, as well as certain taxpayers.. Since there is no “one-size-fits-all“ carbon tax, developing nations should tailor their designs to the many economic, political, and administrative environments in which they operate. There are concerns about how carbon tax, as a form of green taxation, can affect productivity, equality, and competitiveness. However, this paper argues that these challenges can be resolved. For instance, output-based rebates can offer protection even though ETR (Environmental Tax Reform) may increase the productivity and competitiveness of impacted enterprises. This research found that governments often postpone carbon tax implementation due to low confidence in tax authorities. Even if the government actually does allocate a carbon tax to protect the environment, the public may remain sceptical. Tax authorities are responsible for implementing commitment tools to assure the public that carbon tax revenues will be used as promised. The government needs to reconsider existing carbon taxes to prevent overlap even when their goals align.

IMPACT OF PERSONALIZATION ON ONLINE SHOPPING INTENT: THE MEDIATING ROLE OF PERCEIVED AD INTRUSIVENESS

2025-07-15T20:00:56+00:00

Due to rapid technological and Internet advancements, online shopping has become more popular, widespread, convenient, and easier for consumers. Common advantages of online shopping include convenience, product and service variety, price comparison, ability to view online customer reviews, possibility of different payment methods, accessibility, etc. However, it is important to consider potential challenges related to online shopping, such as inability to physically inspect the product before purchase, concerns about security and privacy, and exposure to fraud or counterfeit goods. The above factors emphasize the importance of ongoing research into the characteristics of online shopping because, with technological advances, online shopping is becoming increasingly present in everyday life. Purchase intention is one of the fundamental predictors of future consumer behavior. Personalized offering is one of the factors that influence online shopping intention. However, a consumer's experience of personalized ads can positively and negatively affect their perception of intrusiveness. Perceived intrusiveness of displayed ads can significantly impact their online purchase intention. This study investigates how the perceived personalization of online ads affects online purchase intention, with a focus on the mediating role of perceived intrusiveness. Theoretical contributions include insights into the interplay between personalization, intrusiveness, and purchase behavior, while practical implications guide marketers in mitigating the negative effects of personalized advertising.